2020Media is committed to providing a good quality service which is fair to all. We will do our best to make sure everyone receives the same good standard of service.

If you have a complaint about any aspect of our services then please let us know.
We promise to:

How to make a complaint.
If something goes wrong, please raise a query in our customer portal.

We will acknowledge your query within 4 hours with a unique reference. If we can put the matter right immediately we will do so. All correspondence will be logged via the customer portal system. A senior manager will respond to your complaint.

If you are not happy with the response and wish to escalate the matter, please write to us at our Registered Office address.

Name & Registered Office: TWENTYTWENTYMEDIA LIMITED, 9 BROMELLS, LONDON. SW4 0BN. Company No. 03730401.

If you write to us, remember to give us the unique customer portal message reference and tell us what we could do to put things right. If you need help or advice please ask a member of staff. Make sure you include important details like your customer number and service details.

Within 21 days of opening the ticket, 2020media customer services will send a detailed written response to the complaint containing suggestions for resolving the matter. At this stage, if the complainant is still not satisfied they can appeal the decision, we will arrange for one of the company directors to review the decision. They will seek independent advice from legal and technical peers as they deem appropiate.